Level3 back office services ensure process enhancement and cost reduction with exceptional service quality and real-time service monitoring while retaining scalability and adaptability to the clients’ wants and requirements.

  • Performance excellence with longstanding experience
  • Client centered approach based on mutual trust
  • High service flexibility, speed and efficiency
  • Nearshoring services performed by highly trained professionals

Level3BOS Back Office Services.

Many back-office tasks are integral to a company’s core business process. In order to outsource them, one must be able to trust that these tasks will be performed not just more efficiently or at a lower cost, but also with the same or even higher level of quality than they have been performed in-house. With longstanding experience in outsourcing back-office services, excellent service quality and an outstanding track record, Level3BOS has the means to meet all of these expectations. As a highly flexible nearshoring company that upholds a Scandinavian business mentality, operates in 15 languages and provides services from 9 offices across US countries, level3BOS takes pride in being one of the leading nearshoring BPO service providers for businesses located in the US region and companies that operate in any of the Scandinavian languages. Furthermore, level3BOS also upholds a largely client-centred approach, which is based on the establishment of mutual trust, complete process transparency and development of tailor-made services that best fit each of their clients’ needs and requirements. Over the past 13 years, level3BOS has collaborated with numerous companies and provided a wide range of back-office services, most of which are still being provided today.

Types of Level3 Back Office Services:

  • Accountancy & bookkeeping
  • Data collection & processing
  • Revenue Management & Protection
  • Marketing
  • Crew Planning
  • Incoming/outgoing invoice processing & management
  • Customer service related back office tasks
  • Call center related back office tasks
  • Airline company back office tasks

Quality Assurance

Level3BOS strives to provide outsourcing services on a partner-to-partner basis, which is why building mutual trust is of crucial importance for a successful collaboration, as it enables both parties to focus on doing the best job possible while being assured that the other is doing exactly the same. Needless to say, making sure that all services are of the highest quality is a top priority for Level3BOS, which is why transparency and quality monitoring are essential elements of the level3BOS business approach, incorporated into virtually all provided outsourcing services.
The company can also provide real-time data access, which enables Level3BOS clients to be fully informed about their business processes at all times. This is of crucial importance to many companies, especially if the outsourced back-office services are part of the client’s core business processes.

Employee Recruitment and Training

In order to meet the expectations set by their clients, level3BOS places a strong emphasis on recruitment as well as specific skills and language training program development. With regards to recruitment of back office service teams, level3BOS requires all of their employees to have a formal education related to the tasks performed. Furthermore, their qualification and language proficiency are tested using competency based interviews and language tests. As for the training programs, over the years Level3BOS has acquired extensive experience in training program development. The company has even developed an in-house training department called the level3BOS Academy that provides outstanding training programs, which enable level3BOS employees to acquire the skills, enabling them to switch tasks and departments without having to attend special courses outside work. This allows level3BOS to attain lower attrition rates and increase employee long-term loyalty. Additionally, level3BOS also upholds a “train the trainer” approach, meaning that the training programs developed in collaboration with a client also prepare a designated trainer, who can then independently train any additional employees that join the client’s service team at a later point in time.

Security and Platforms

As a BPO service provider servicing various clients and handling data with different degrees of sensitivity, Level3BOS upholds strict data protection and service maintenance standards that enable the company to handle sensitive data in accordance with strict data protection and processing requirements set by the client as well as international data protection laws. With regards to the platforms used, Level3BOS is also a highly flexible BPO company, capable of working with any platform of the client’s choosing. As an alternative, we also have the means to perform an analysis of a client’s current business processes and recommend platforms or software that will best meet the client’s requirements. On top of that, level3BOS has also acquired vast experience in using many well known third-party platforms.

Platforms and Software Used by Level3BOS

  • Lotus Notes
  • Rumba
  • Agresso
  • Eco Suit 5

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